Patient Portal Guide

How to Log Into the Plymouth Bay Orthopedic Associates Patient Portal

Staying connected to your care should be simple.

The Plymouth Bay Orthopedic Associates patient portal gives you secure, 24/7 access to important health information, including test results, visit notes, medical history, medications, appointments, and secure messaging with your care team.

Whether you are using the portal for the first time or returning to log in, this guide will walk you through it step by step.

Patient Portal Website

To access the portal, go to:
https://mycw30.eclinicalweb.com/portal3109/jsp/100mp/login_otp.jsp 

If you need help at any point, call our office at 781-934-2400.

If You Are a First-Time User

If you have never logged into the portal before, you will need to enroll first.

Step 1: Go to the Portal Website

Open your internet browser and visit the patient portal website. Once the page opens, select Enroll Now at the bottom of the page.

Step 2: Verify Your Identity

Enter your:

  • First name

  • Last name

  • Date of birth

  • Registered cell phone number

Be sure to enter your information exactly as the clinic has it on file. Complete the captcha verification, then select Submit.

Step 3: Create Your Login Information

Next, create your:

  • Username

  • Password

  • Security question

Choose a password that is strong but easy for you to remember. It may help to write your username and password down and keep them in a safe place.

If You Already Have an Account

If you have already enrolled, logging in is quick.

Step 1: Open the Portal

Go to the patient portal website.

Step 2: Enter Your Username and Password

On the portal homepage, type in your username and password.

Step 3: Select Login

Click or tap Login to access your account.

Trouble Logging In?

Login issues happen. Here are the most common fixes.

Forgot Your Username or Password?

On the login screen, select Trouble logging in? The system will guide you through recovering your username or resetting your password.

Account Locked?

For security reasons, accounts are locked after too many incorrect login attempts. If your account is locked, call 781-934-2400 and a staff member can help unlock it.

How to Use the Healow Mobile App

You can also access your patient portal from your smartphone using the Healow app, available in the Apple App Store and Google Play Store.

Set Up the Healow App in 4 Steps

1. Download the Healow app
Install the Healow app on your iPhone or Android phone.

2. Enter the practice code
When prompted, search for our practice using this code: CEIGAA.

3. Log in with your portal username and password
Use the same username and password you created for the patient portal.

4. Create your PIN
Set up your PIN for secure and easy access to your health records going forward.

What You Can Do in the Patient Portal

Once you are logged in, you can:

  • View your health record, including test results, visit notes, and medical history

  • Send secure messages to your provider or care team

  • Manage appointments

  • Submit home monitoring test results

  • View medications and request refills

  • Access educational resources and treatment plans

Need Help?

If you have questions or need assistance accessing your portal, please call Plymouth Bay Orthopedic Associates at 781-934-2400. Our staff is happy to help.