Patient Access | After-Hours Orthopedic Care
New after-hours orthopedic care access for Plymouth, Duxbury, Sandwich, the South Shore, and Cape communities
After-hours orthopedic care is now available through PBOA After-Hours Access — powered by HURT!, a secure messaging option for non-emergency orthopedic injuries, new pain, and orthopedic questions that come up when PBOA offices are closed.
Quick answer
If you have a non-emergency orthopedic injury, new pain, or orthopedic question after PBOA offices are closed, start with PBOA After-Hours Access — powered by HURT!. If it is a medical emergency, call 911 or go to the nearest emergency room.
Service
PBOA After-Hours Access — powered by HURT!
Use it when
PBOA offices are closed and you have a non-emergency orthopedic injury, new pain, or care question.
Do not use for
Medical emergencies. Call 911 or go to the nearest emergency room if the situation feels serious or unsafe.
Orthopedic questions do not always happen during office hours. A child gets hurt during practice. A knee swells after a weekend game. An ankle rolls on a Saturday. Shoulder, wrist, hip, hand, foot, back, or neck pain starts after PBOA offices are closed, and the next step is not always obvious.
Plymouth Bay Orthopedic Associates now offers PBOA After-Hours Access — powered by HURT!, a secure after-hours orthopedic messaging option for non-emergency injuries, new pain, and orthopedic questions that come up when our offices are closed.
This after-hours orthopedic care service is designed to help patients and families in Plymouth, Duxbury, Sandwich, the South Shore, the Cape, and nearby communities understand where to start after hours.
Emergency note: PBOA After-Hours Access is not for medical emergencies. If the situation feels serious or unsafe, call 911 or go to the nearest emergency room.
On this page
What is after-hours orthopedic care through PBOA After-Hours Access?
PBOA After-Hours Access is a secure orthopedic messaging pathway powered by HURT!, an orthopedic triage and navigation partner.
When PBOA offices are closed, patients can message HURT! about a non-emergency orthopedic concern. Through the HURT! platform, you can describe what happened, share photos or details, and receive after-hours orthopedic triage guidance.
When local orthopedic follow-up is needed, HURT! helps connect you back to Plymouth Bay Orthopedic Associates for the appropriate next step.
That may include an orthopedic evaluation, imaging, Ortho Urgent care, specialist consultation, therapy referral, or another follow-up pathway through PBOA.
Why PBOA added after-hours orthopedic care access
For many patients, the hardest part of an orthopedic injury is knowing what to do first.
Not every sprain, strain, sports injury, joint pain episode, or possible fracture requires the emergency room. At the same time, some symptoms should never wait.
PBOA After-Hours Access was added to give patients a clearer starting point when an orthopedic concern happens after office hours. It does not replace emergency care. It does not replace calling PBOA during regular business hours. It gives patients a secure way to start the orthopedic guidance process when PBOA is closed.
The goal is simple: help patients avoid guessing, get appropriate after-hours guidance, and stay connected to local orthopedic care when follow-up is needed.
Common reasons to use after-hours orthopedic care guidance
PBOA After-Hours Access may be helpful when a non-emergency orthopedic concern comes up outside regular office hours, including:
Sports and weekend injuries
A child is injured during practice, a game, or a weekend activity.
New sprains, strains, or joint injuries
A new injury happens after hours and you are unsure what to do first.
Sudden orthopedic pain
Shoulder, knee, hip, wrist, hand, ankle, foot, back, or neck pain starts suddenly.
Pain or swelling after a fall
Pain, swelling, or a possible fracture does not appear to be an emergency, but you need guidance.
It may also be useful when you are unsure whether to wait, seek urgent care, go to the emergency room, or schedule orthopedic follow-up. For medical emergencies, call 911 or go to the nearest emergency room.
Not sure where to start after hours?
For non-emergency orthopedic injuries, new pain, or orthopedic questions after PBOA offices are closed, start with PBOA After-Hours Access.
How after-hours orthopedic care works
Using PBOA After-Hours Access is straightforward.
Step 1
Start through PBOA After-Hours Access
Open the HURT! messaging pathway from the PBOA After-Hours Access page. No account is required to begin.
Step 2
Share what happened
You may be asked to describe the injury, pain, timing, symptoms, or location of the problem. You may also share photos or other relevant details through the secure HURT! platform.
Step 3
Get guidance on the next step
HURT! provides orthopedic triage guidance and helps you understand where to go next. If local follow-up care is needed, HURT! helps connect you back to Plymouth Bay Orthopedic Associates.
What HURT! does and what PBOA does
What HURT! does
HURT! is the after-hours orthopedic triage and navigation partner.
Through the HURT! platform, orthopedic injury specialists review your message, ask follow-up questions when needed, and help guide the next step for non-emergency orthopedic concerns.
You are not messaging directly with PBOA providers through HURT!.
What PBOA does
Plymouth Bay Orthopedic Associates provides local orthopedic care for patients across Plymouth, Duxbury, Sandwich, the South Shore, and Cape communities.
When follow-up care is needed, PBOA may provide evaluation, imaging, orthopedic treatment, Ortho Urgent access, specialist consultation, physical therapy, occupational therapy, or additional care coordination based on the concern.
This after-hours orthopedic care pathway helps patients start with guidance after PBOA offices are closed and return to local orthopedic care when follow-up is appropriate.
After-hours orthopedic care vs. PBOA Ortho Urgent
PBOA After-Hours Access and PBOA Ortho Urgent are different access points.
When PBOA is closed
PBOA After-Hours Access
For non-emergency orthopedic injuries, pain, or care questions when PBOA offices are closed. It starts through secure messaging with HURT!.
During weekday office hours
PBOA Ortho Urgent
For eligible new or recent orthopedic injuries during weekday office hours. Patients should call PBOA Ortho Urgent directly at 781-934-5512.
The easiest way to think about it is timing. When PBOA is closed, start with PBOA After-Hours Access. During weekday office hours, call PBOA Ortho Urgent.
When to go to the emergency room
PBOA After-Hours Access is not for medical emergencies.
Call 911 or go to the nearest emergency room for symptoms or injuries that feel unsafe to wait on, including:
- Chest pain, trouble breathing, fainting, or loss of consciousness
- Severe bleeding
- Visible bone, open fracture, or severe deformity
- Major head injury or suspected concussion
- Multiple traumatic injuries
- Loss of circulation, numbness, or inability to move a limb
- Any life-threatening emergency
If the situation feels serious or unsafe, do not use after-hours messaging. Seek emergency medical care.
Frequently asked questions about PBOA After-Hours Access
What is PBOA After-Hours Access?
PBOA After-Hours Access is a secure after-hours orthopedic messaging pathway powered by HURT! for non-emergency orthopedic injuries, new pain, and orthopedic questions when Plymouth Bay Orthopedic Associates offices are closed.
Who is PBOA After-Hours Access for?
PBOA After-Hours Access is for patients and families in Plymouth, Duxbury, Sandwich, the South Shore, the Cape, and nearby communities who have a non-emergency orthopedic concern after PBOA offices are closed.
Do I need to be a PBOA patient?
No. PBOA After-Hours Access powered by HURT! is open to anyone with a non-emergency orthopedic concern in Plymouth, Duxbury, Sandwich, the South Shore, the Cape, and surrounding communities.
You do not need to be an established PBOA patient to start.
Is there a cost to start?
HURT! messaging is free to start.
If follow-up care is scheduled with Plymouth Bay Orthopedic Associates, that visit is billed normally. Standard insurance benefits, copays, deductibles, referral requirements, authorizations, or self-pay rates may apply.
Do I need a referral?
No referral is needed to start using HURT!.
If you schedule follow-up care with PBOA, your insurance plan may still require a referral or authorization for that appointment.
Can parents use this for a child’s injury?
Yes. A parent or guardian can message HURT! about a child’s non-emergency orthopedic injury or care question after hours.
This may be useful for sports injuries, weekend injuries, falls, joint pain, sprains, strains, or other orthopedic concerns that happen when PBOA offices are closed.
For a medical emergency, call 911 or go to the nearest emergency room.
What is the difference between PBOA After-Hours Access and PBOA Ortho Urgent?
PBOA After-Hours Access is for after-hours non-emergency orthopedic guidance when PBOA offices are closed. PBOA Ortho Urgent is for eligible new or recent orthopedic injuries during weekday office hours.
Start here
Start after-hours orthopedic care guidance
If you have a non-emergency orthopedic injury, new pain, or orthopedic question after PBOA offices are closed, PBOA After-Hours Access powered by HURT! can help you understand where to start.
For non-emergency injuries, new pain, or orthopedic questions after office hours, start with PBOA After-Hours Access for after-hours orthopedic care guidance.
Start PBOA After-Hours Access
Call Ortho Urgent: 781-934-5512
Related access points
Medical disclaimer: This content is for educational purposes only and should not replace emergency medical care or an evaluation by a qualified medical professional. For medical emergencies, call 911 or go to the nearest emergency room.